Address
Form of work
SalaryAbout The Role
If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to join our team. Our team members are adaptable, friendly, polite and caring.
The Senior Private Healthcare Coordinator is responsible for supporting the Administration & Private Healthcare Manager with all Private Healthcare related activities across the hospital sites (Emerson's Green and Devizes). This role is a permanent full-time role (Monday-Friday 9am-5:00pm) with a salary of £30,000 per annum.
What you'll be doing
- Supporting the Administration & Private Healthcare Manager to reach Private Healthcare OPA, cancellation, procedure and revenue targets with a desire to surpass and overachieve.
- Supporting the Administration & Private Healthcare Manager to reduce Private Healthcare cancellations by ensuring the team are proactive in finding out the reasons and working to overcome them.
- Reaching telephony targets to ensure a great customer experience and in turn improving customer satisfaction.
- Using the CRM to its full potential to progress opportunities and track performance, regularly updating SLT on details of patients within the pipeline during weekly meeting.
- Ensuring patients are moving quickly through their pre-operative assessment pathway, working closely with OPAT colleagues to highlight and remove delays where possible.
- Regularly updating scheduling colleagues of demand and capacity requirements for Private Healthcare.
What we’ll look for in you
Essential*:
- Resilient and capable line manager with the ability to create and promote a positive working environment
- Experience in leading change and creating process improvements
- Experience in influencing and engaging stakeholders
- Be proactive and have the ability to work autonomously Excellent communication skills
Desirable:
- Experience in a hospital environment
- Experience in a sales role
- Worked with Healthcode system Knowledge of PHIN
- This list is not exhaustive, please refer to job description attached
To apply for the role click on the link below. If you have any questions contact lauren.mackie@practiceplusgroup.com in our friendly resourcing team
We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.
