Senior Project Manager

Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal

Vacancy Reference: VR/05118

Role Description:

Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused.

Responsibilities:

• Pre organisation project ensuring right equipment and tools are on site as part of commencement

• Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all

• Daily communication with lead and customer to ensure project runs smoothly

• Manage teams of technicians and labour supply e.g. agency to deliver services to clients

• Proficient at carrying out specialist cleaning tasks at an appropriate certified level

• Attend clients’ sites to assess and estimate costs for delivering a project with timelines

• Work with commercial teams to ensure projects are aligned to the needs of the customer

• Meet and update customers on the progress of all works agree date of meeting prior to project commencing

• Identify solutions to reduce time and cost in all areas such as equipment hire and labour

• Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule

• Be competent at working with Excel and planning tools to monitor progress of projects

• Provide daily updates of progress on projects to the operational management teams

• Ensure that the Health & Safety requirements are implemented and adhered to by all staff

• Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work

• Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing

• Support staff with any training and/or development needs in specialist cleaning jobs

• Coach, motivate and support staff at all times encouraging teamwork and collaboration

• Check all staff have the appropriate PPE and that risk assessments have been read in full

Requirements:

• Previous experience in the FM cleaning sector is desirable

• Good understanding on pricing jobs in the specialist cleaning industry

• Held senior technician/supervisory roles in the service industry

• Ability to establish and maintain good client relationships, both internally and externally

• Understands and agreeable to work different hours/shifts to include nights/weekends

• Excellent communication skills (verbal and written)

• Highly customer focused and always looking to deliver a high quality of service for clients

• Capable of delegating duties and tasks to other staff and monitoring performance

• Flexible and able to react quickly to the needs of the customer and the company

• Ability to deliver quality results under pressure and prioritise work

• Competence in Microsoft Office products especially Outlook, Word and Excel

• Excellent time management skills and ability to prioritise a demanding workload

• Ability to hold employee and client information in the strictest confidence

• Certification in IPAF/PASMA and CSCS

• Qualifications in Health and Safety such as IOSH desirable but not essential

• Competent level of maths and English qualification