AddressJob Title
Senior Service Advisor
Reference Number
SSAMK0124
Location
Milton Keynes
Contract Type
Full-Time Permanent
Salary
£26000 per Annum
Closing Date
31/03/2024
Senior Service Advisor
A little bit about us.
Brayleys Cars Limited are a regional dealer group based across London and the Home Counties. Formed in 2003, the group represents Honda, Mazda, KIA, Mazda, Renault, Dacia & Hyundai across the region. The group employs almost 305 people across 18 businesses and has an annual turnover close to £180m.
We have a fantastic opportunity for an experienced Service Advisor to join our busy Service Department at our Milton Keynes branch. The role is with a busy multi-franchise dealership that requires someone who can deal with high volumes, whilst also delivering a high standard of customer service.
All our Service Advisors represent both Brayleys and one of our 7 vehicle brands. As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities.
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance.
- Meet team and individual targets by the sales of added value products such as continuing maintenance plans.
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
- Adhere to Brayleys and industry regulations.
Minimum Service Advisor Requirements:
- The ideal candidate must have previous motor trade experience and a steady work history.
- At least 2 years’ experience working within the motor trade/car dealership as a Service Advisor.
- Experienced applicants from independent garages would be considered.
- Kerridge experience is preferrable but not essential.
- We are looking for candidates that are confident, friendly, and professional, with a strong customer service background, with the ability to multi-task and meet tight deadlines.
How can I progress my career?
With 305 members of the team across 18 dealerships, opportunities for progression frequently arise. In fact, many of our current departmental managers entered Brayleys in similar roles and have developed in their career while remaining in the business.
Why Brayleys?
Brayleys are a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. Benefits available to our team in addition to generous salary packages include:
- NO WEEKEND WORKING
- An un-capped bonus scheme with very high earning potential
- Minimum of 29 days holiday per year, increasing to 33 days with length of service rewards.
- State of the art dealership facilities
- Preferential rates on new and used vehicles, parts purchases, and servicing across all our franchises.
- Cycle to work scheme.
- Access to a brand-new car through the Brayleys Employee Car Scheme
- Brayleys Employee Benefits programme giving access to discounts across high street and on-line retailers
- Life Insurance
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity & paternity leave after a qualifying period
- £500 colleague referral bonus
- Independently certified as a Great Place to Work
- Annual Christmas party for you and your partner
