Senior Service Coordinator (Team Leader)

Senior Service Coordinator (Team Leader)

Job title: Senior Service Coordinator (Team Leader)

Location: Waterbeach, Cambridge

Hours / Days: Monday to Friday 8am - 5pm or 8:30am - 5:30pm

Job type: Full time permanent

Salary: Circa £30,000 to £35,000 dependent on experience

We are pleased to be recruiting for our forward thinking client based in Waterbeach. We are looking for an experienced and professional Senior Service Coordinator (Team Leader) to organise and ensure the smooth running of the office on a day-to-day basis and manage a team of Service Coordinators/administrative or support staff. The Senior Service Coordinator (Team Leader) responsibilities will include working closely with senior managers, project coordinators, surveyors, lead engineers, Service Coordinators, engineers, and customers. To succeed in this role, you should have excellent Team Leadership, organisation, time management and communication skills, as you'll collaborate with internal teams and clients to ensure the smooth and efficient operations of the company's administration and office.

Responsibilities of the Senior Service Coordinator (Team Leader):

• Supervising and monitoring the work of the Service Team
• Organising meetings and managing databases
• Booking transport and accommodation
• Organising company events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints, and queries
• Preparing letters, presentations, and reports
• Managing office budgets
• Liaising with staff, suppliers, and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to the Service Coordinators
• Organising induction programmes for new employees
• Ensuring that health and safety policies are up to date
• Ensure all RAMS are up to date
• Using a range of software packages including Office 365, Xero and Infraspeak
• Attending meetings with senior management
• Assisting the organisation's HR function (Citation) by keeping personnel records up to date, arranging
• Interviews and so on.
• Organising and responsible for engineers diary
• Replying to emails and answering the phone and taking customer enquiries

Education, Training and Experience:

• Leading a team
• Reliability and discretion: you will often learn of confidential matters
• Adaptability
• Communication, negotiation, and relationship-building skills
• IT skills
• Problem-solving skills
• Initiative
• Leadership and the ability to make things happen
• Budgeting skills
• Attention to detail
• Excellent customer service and problem-solving skills
• High-quality organisational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent critical thinking and problem-solving skills
• 3 to 5 years of industry experience or a related customer service experience require
• 2 Years Team Leader Experience