Senior Service Manager
Location: Leatherhead, Surrey (Hybrid)
Salary: Circa £32k + Excellent Benefits
Working Hours: 35 hours per week
The Client:
Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.
The Role:
As a Senior Service Manager, you will oversee unpaid carer services, ensuring operational excellence and compliance.
Responsibilities:
* Supervise service provision, addressing gaps and optimising resources.
* Develop and implement strategic plans aligned with the business goals.
* Lead care professionals, participate in Out of Hours, and contribute to continuous improvement.
* Attend Care Worker team meetings and contribute as needed.
* Investigate HR / Employee relations concerns within the care team.
* Build and maintain strong relationships with stakeholders.
* Collaborate with Training and Compliance Manager to ensure sector compliance.
* Work with Recruitment Coordinator on staffing requirements.
* Conduct comprehensive performance reporting.
* Attend networking events as required.
* Address pays queries and invoice issues from unpaid carers.
* Conduct monthly themed audits of the sector.
Requirements:
Essential:
* Previously worked as a Service Manager or in a similar role.
* Previous line management experience in a care setting.
* Willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care.
* Care Certificate, knowledge of CQC regulations, and Health Care Act.
* Knowledge of safeguarding protocols.
* Strong understanding of (unpaid) carer needs.
* Valid UK driving licence with a roadworthy car.
Desirable:
* Previous experience with Learning Disabilities, Autism, and Dementia strategies.
* Possess management experience in multi- disciplinary team.
* Background in writing audit risk assessments and care plans.
* Skilled in training frontline staff.
Benefits:
* Competitive salary
* Pension scheme
* Life assurance
* Overtime availability
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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