AddressThe role: Shared Services Technical Specialist – Data Services
As a Senior Shared Technical Systems Specialist the individual, working with the Data Services Team Manager will be expected to be a shared resource to the wider team. Proactively taking responsibility for supporting other members of the team on technical deliveries, including, but not limited to the below key deliverables. Likewise the individual may be required to be a system administrator as well as provide additional sys admin support when individuals are on leave. This role will need to take ownership and responsibility for a variety of deliverables both internally and client facing.
As a senior member of the team the individual will be expected to undertake line management responsibilities (when required), provide solutions and be flexible to solve technical challenges (even at the last minute or on certain occasions out of hours). Training and representing the team is key (both within the team, across the wider business and externally). Likewise, leading by example.
It is important to note that this roles services Property Management along with other business lines (ie Occupier Solutions) as required.
Technical system and reporting knowledge is critical, likewise the ability to ‘learn on the job’ / flex as required when new systems are onboarded.
Key deliverables including but not limited to:
- Produce and analyse documentation
- Support and manage testing
- SQL – report building
- SSRS – report building / amendments to reports
- General dashboards (including PowerBI, Tableau etc)
- Data admin / entry (often bulk and under time pressure)
- System administration (multiple systems)
- May require working after hours / weekend working
- Disaster recovery testing support
- Training of users (various systems)
- Data transformation and integration projects (internal and external). Including DS lead for weekly data extract meetings.
- Client projects
- May manage team members
- Ensure client KPI’s are met (where required)
Other responsibilities
- Proactively staying up to date with release notes, take ownership for testing during upgrades and ensuring the data services team are fully skilled in its operation.
- Ensure all changes to data are properly supported by appropriate authorisations, that originators are notified promptly when changes are completed for sign-off, and that other teams responsible for processes impacted by changes are notified appropriately
- Run routine business operation tasks including scheduled reporting, charge raising, adoption of interest, and regular system integrity checks
- Schedule, produce and collate centralised documentation such as demands/invoices, VAT receipts, and various reports and distribute it in a timely manner to the correct recipients
- May be required to act as assistant administrator in additional systems in all matters relating to the set-up and configuration of systems, liaise with IT to ensure issues with systems are fully documented, reported and resolved, acting as necessary as contact for IT and systems’ suppliers in the resolution of any technical issues
- Design, develop and run standard and ad-hoc reports in line with client needs and assist users in automating their reporting requirements
- Provide training and ad-hoc expert advice, guidance and support to all users of the property management systems to ensure correct operation of system functions and appropriate application of systems to business processes
- Maintain the chart of accounts and all standard look-up codes as directed by the Data Services Team Manager to ensure consistent analysis and reporting of data
- Maintain records and access rights for approved users, ensuring authorised joiners and leavers are added and removed in a timely manner and that appropriate segregation of duties is maintained in line with BNPPRE or client processes.
- Ensure that the security and integrity of systems and data is preserved
- Participate in the testing of regular system updates from software suppliers and assist in the identification, selection and implementation of new systems and major upgrades
- Maintain process and procedure documentation in line with improvements in systems and business processes and ensure changes are communicated to all users.
- User support in client specific data systems, processes etc.
- When required – the management of individuals in relation to system management / data entry / project work.
- Taking minutes, chasing / closing down actions and providing manager with weekly progress updates
Financials
- Analyse and provide resource plans for project work / report against agreed deliverables / track time spent across the team for project work as required.
Clients and Business Development
- May lead client relationships in relation to project deliverables / training
People
- Work as a shared resource within a team (may manage or lead initiatives).
- May manage individuals.
Systems and Process
- MS office (advanced)
- Property management and accounting packages for managing agents (Horizon, Tramps, Yardi, MRI etc)
- Reporting software (Tableau / PowerBi / as required)
- Experience in a data entry or systems administration role within a busy office environment
Person specification
- Tenacity
- Planning and organising
- Commercially astute
- Delivers innovative solutions
- Sound decision maker
- Creative thinker
- Pursues excellence
- Motivated and driven
- Future orientated
- Proactive
- Responsiveness to colleagues
- Responsiveness to clients
- Responsiveness to markets and opportunities
Essential qualifications
Essential experience
- Intermediate SQL
- Advanced Excel
- Ideally SSRS knowledge
- Ability to work under pressure and problem solve when faced with new problems
- Ability to flex based on project and BAU needs
- Able to work on own initiative and manage time effectively
- Highly numerate and accurate with strong attention to detail and excellent verbal and written skills
- Experience of managing and running property management systems (system administration)
- Ability to analyse and produce documentation (training and scope material)
- Ability to test and provide clear feedback
- Aptitude to understand business processes and procedures and assimilate new systems skills
- Able to interpret and investigate problems, apply common sense to the identification of solutions, and report clearly to senior management, IT and systems suppliers
- Committed to the provision of excellent customer service and to meeting deadlines
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.
