Address
Form of workSenior SQL Client Solutions Engineer
Location: Homebased - UK
Salary: Competitive
Why do we want you
At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients.
As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support!
You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients.
We are Wilmington plc
Through trust and knowledge, Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients.
As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform.
You will collaborate with colleagues to deliver the best solution for our clients in a timely manner.
Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe.
Other responsibilities of this Client Solutions Senior Engineer include, but aren't limited to;
- Supervise daily routines & processes to ensure the smooth running of client’s tools, acting on any implementations needed.
- Identify and implement quality improvements.
- Action support queries from clients within our SLA.
- Advise and recommend appropriate Client Solutions & alternatives.
- Build positive relationships with clients and report accurately on all operational & technical aspects of the client’s maintenance.
- Explore and contribute to new ways of implementing IM technology.
- Manage client accounts ensuring the delivered solutions are working effectively.
In order to be successful in this role you will also need:
- Experience in the same or a similar role.
- Educated to degree level in a relevant field.
- Good problem-solving ability.
- Passion for achieving excellent client satisfaction.
- Strong knowledge of SQL Server and Transact SQL.
- Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS.
- Ability to work to agreed timescales, keeping clients informed of any delays.
- Confidence in a customer facing role with excellent interpersonal & relationship building skills.
- Experience of speaking to global clients is desirable.
Before you go... Find what you’re looking for!
Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too.
Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation.
Here, colleagues are trusted partners who act with integrity.
We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you
