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Form of work
SalaryDescription
This permanent role has a starting salary of £27,897 per annum based on a 36 hour working week.
We are excited to be hiring a new Senior Team Administrator to join our fantastic Customer Relations Team. The team are based in Woking where we offer a supportive environment and a chance to develop your customer service skills and knowledge about how the Council is committed to working with residents.
The role offers a hybrid working opportunity which means your time will be flexibly split between working from home and in the office to collaborate with your team.
Rewards and benefits
- 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the team
The role of Senior Team Administrator is a varied and interesting role in Surrey's Customer Relations Team who sit within the Children, Families and Learning Directorate.
You will support the Customer Relations Officers and Managers to deliver a range of activities that make a genuine difference to some of Surrey's most vulnerable children and young people.
About the role
This is a very varied role but on a day to day basis you can expect to be involved in the following:
- Liaising with families (via email and phone), professionals and outside agencies
- Database management
- Shared duty box management
- Finance duties
- Diary management including organising meetings, keeping track of information and taking meeting notes
Ultimately, your role will be to make sure that everything is in place to guarantee the smooth running of both the processes and teams you support.
Shortlisting criteria
We are looking for someone who is highly organised, able to take responsibility and use initiative, as well as comfortable setting their own priorities to meet deadlines.
As part of your application you will be asked to submit a CV and answer the following questions:
- Please list the skills and any qualifications you have that are relevant to this job.
- Please outline your administration experience and what you consider is a priority as a Senior Team Administrator in a busy customer relations team.
- Please describe, and give examples of, how have used your customer service skills to influence an outcome.
- What is your understanding of resilience in the workplace when dealing with sometimes difficult and sensitive information?
- What has been your biggest achievement to date and how did this have a positive impact in your role?
In order to be shortlisted your CV and answers to the questions above will clearly evidence:
- A solid background in administration in a busy environment
- Excellent customer service and communication skills
- You are confident, organised and able to implement a proactive approach to work, managing workflows to deadlines
- Excellent IT skills (including Microsoft Office)
- Experience of working with confidential information
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Berni Evans by e-mail at bernadette.evans@surreycc.gov.uk
The job advert closes at 23:59 on 04/04/2024 with interviews planned for 19/04/2024.
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
We look forward to receiving your application, please click on the apply online button below to submit.
Our values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
Our commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
