Senior Ux Designer

Reporting Line: Head of Digital Experience & Innovation
Contract Type: Permanent
Location: Wood Street, London
Closing Date: 5th April 2024

What to expect

We have a great new role in our Digital Experience team, as a Senior UX Designer. You will be responsible for defining and designing the customer experience of products and services within the business. You’ll thrive solving real-world, complex problems for customers, and be ambitions and passionate about designs role in creating products and services that customers love.

You will be working closely with Product Managers, Researchers, Visual Designers, Developers, and technology teams to enhance the customer experience, driving both acquisition and engagement in the process to aid commercial success for Post Office Limited & enhance remuneration for Postmasters. As well as interacting with your direct peers in the CX department, you’ll be pulling-in key stakeholders from across the business to support in workshopping and blueprinting of their products and services. You’ll draw on your senior experience to support and mentor other designers, and provide the necessary scrutiny to ensure Post Office’s design and experience standards are upheld.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure
• Up to 18% individual performance-based incentive scheme
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Demonstrable experience working as a Senior UX Designer on end-to-end journeys for digital products and services, and across the customer lifecycle, with a strong understanding of user-centred, service, and design thinking methodologies
• Experience ideating, designing, and creating service standards for experiences across the customer lifecycle, in digital, retail, CRM, and contact centres
• Ability to own a project’s design activities from initial discovery through to delivery, with support from Design Lead and Head of User Experience & Design
• Possess a passion for all things design and all things customer
• Demonstrable ability to implement design and show return on investment
• Proficient skills in prototyping and mapping tools to varying levels of fidelity (e.g. Figma, Axure, InVision, Sketch, Marvel, Adobe CC)
• Senior experience in interaction design
• Deep understanding of experience architecture, with demonstratable experience identifying and interpreting complex problems, and mapping the processes and outputs
• Ability to iterate quickly and refine solutions, while rationalising decisions against business requirements
• Proven experience of using data and insight to influence design decisions
• Motivated self-starter; problem solver who enjoys creating something new
• Planning, organisational, and time management skills, with the ability to manage and prioritise own workload
• A strong portfolio demonstrating design thinking, with examples of product design and experience across the customer lifecycle
• Strong understanding of accessibility standards (PSBAR understanding is also beneficial)
• Experience of working in an Agile/Scrum environment

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.