Service Account Handler

Service Account Handler – Based Leeds, LS18 
 
Our client is an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  They support their customers with a range of products and services to meet their needs. 
 
Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive has seen them  venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they are committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
 
This is where you come in. They are on a journey of growth. They pride themselves on being at the forefront of technology innovation and they are inviting you along on this journey.
 
Job Purpose
 
The role of Service Account Handler is really important to them. You will be responsible for supporting the broking team with administration and customer service duties for fleet and commercial clients.
 
 
Your responsibilities day to day will be…

• Answering inbound calls and emails from customers
• Dealing with general enquiries competently and giving clear guidance and explanations
• Accurately updating and maintaining an in – house system
• Processing mid-term adjustments and cancellations on existing policies
• Solving customer queries throughout the life of their policy and general administration – document processing, letter writing, dealing with the setting up/cancellation of direct debits

 
What do they expect of you?

•  A friendly and professional telephone manner with excellent customer service 
• The ability to build relationships with clients.
• Ability to prioritise work and work under pressure. 
• To be confident and proactive and ability to take own initiative. 
• Both a team player and ability to work on own initiative  
• Must be flexible. 
• Keen eye for detail
• 1 year Plus Insurance experience is essential.

 
What can you expect?

•  A friendly culture that mirrors the proposition to their customers. 
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. 
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Working Hours: Monday – Friday, 9:00am – 5:15pm
Location: Office based in Leeds, LS18.    
Salary- Competitive Salary depending on experience + a good range of core benefits.