Service Administrator

This advert may close early should sufficient applications be received, so please apply as soon as possible.

Our team in Liverpool are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical ‘can do’ attitude? If yes, then we would love to hear from you.

This is a part time role, working 15 hours per week - Monday, Thursday and Friday from 9.30am to 2.30pm.

As part of this role, you will:

• Proactively support the smooth running of the administrative functions within the service
• Be responsible for welcoming clients to our service
• Maintain and create record-keeping systems as required
• Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
• Support the service to meet local health and safety requirements
• Generate prescriptions in preparation for signing by relevant clinicians
• Support the management team in maintaining high levels of data quality and information management
• Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
• Be responsible for taking, transcribing and distributing formal minutes for meetings

The ideal candidate will have a successful track record in a similar role, ideally within a business support or office function. You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

REQUIRED SKILLS

• A successful track record of providing an efficient and reliable administrative support
• Demonstrable experience of working in an office environment
• Ability to work as part of a multidisciplinary team
• Ability to build effective relationships with a range of internal and external stakeholders
• Organised; excellent planning and time management skills
• Ability to manage competing/conflicting demands, under own initiative and managing own workload
• Good analytical skills, eye for detail, methodical with ‘can do’ approach
• Resilient; ability to prioritise and work under pressure
• Good communication skills
• Excellent IT skills

A full job description and person specification is available on request.

Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.

ABOUT THE COMPANY

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

IND MP

BENEFITS

• Competitive salary
• 28 days annual leave, plus bank holiday
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period