Service Administrator

A Manufacturing and production client of ours in the Witham area are recruiting a Service Administrator to join their team. This is a full-time permanent position working Monday - Friday 8.00am - 5.00pm with an hours lunch (40-hour week) and paying 24,000 - 28,000 per annum depending on experience.

Reporting into the Service Manager, your key duties will include but are not limited to:

• Ensure all Service and support calls (corrective and preventive) are processed correctly and ensure their completion.
• To assist and support 15 Service Engineers in effecting response, clear down and preventive operations.
• Accurately log all Customer Service requests on the Service Database and issue all relevant details to the nominated/correct Service Technicians within the prescribed timescales, KPI's and SLA.
• Ensure all calls are cleared within their KPI's and all records updated, notifying the Service Manager of any issues or difficulties.
• Arrangement and co-ordination of all plant, spare part and replacement equipment as required.
• Produce and maintain planned preventative maintenance schedules as required and ensure work is programmed and completed within stipulated timeframe (i.e. + or - 30 days of due month)
• Monitor service stock and ensure replacement items, returns and faulty goods for repair, etc. are available and processed correctly.
• Ensure all RAMS (Risk Assessments and Method Statements) are available to client and site, producing and updating same as necessary.
• Carry out other adhoc duties to support to department as directed by the Service Manager.
  

Skills and Experience required to be considered for this Service Administrator position:

• Manufacturing and Production industry experience essential
• Experience within a Service operation role essential, preferably in a Help Desk environment
• Ability to work unsupervised and to react well under pressure in a customer facing role
• Experience of MS Office applications, be PC literate and proficient in all aspects of a modern office
• Supervisory experience, with proven and demonstrable man management skills
• Ability to adapt to changes in workload and drive to succeed in all tasks, with a willingness to learn and take on new skills as required
• Good standard of education, GCSE level minimum or equivalent
  

Great Benefits to working for this company include:

• 20 days holiday + bank holidays with loyalty increments.
• Monthly profit-related bonus schemes (after 6 months' probation)
• Development opportunities.
  

If you feel like you meet the above criteria & would like to be considered for this Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.