Customer Service Administrator

• Work for an established company in Harlow
• Work with a friendly welcoming team in a relaxed environment
• Lots of scope for development and progression

Our lovely client in Harlow is looking for a bright and driven Customer Services Administrator to support their Projects team to assist with their multitude of different projects. The ideal candidate will need to be able to think on their feet and enjoy a variety of different duties and have previous experience in a B2B environment. Excel is a must in this role due to the extensive projects involved along with good organisational skills and someone that is self motivated to do a great job. 
If you come from a lighting or technical background then please do apply 
About the Role
In the role of a Customer Service Administrator,  you will never find a day that is the same, each day comes with a new challenge. Coordinating a multitude of different projects, you will be key to pulling together all the information from various departments and coordinating the project from start to finish. You will be supported along the way. 
Liaising with the project engineer/sales representative and technical department, you will be assisting with putting a quotation together, processing the order and then updating the customer with lead times. Once the goods are into our warehouse it is up to you to arrange deliveries with our warehouse and the customer.
Main duties:

• Project coordinating multiple projects at one time
• Processing Quotes & Orders relating to the projects
• Working alongside our Technical Department to gain a full understanding of each project and products on the project.
• Working alongside our warehouse to arrange deliveries and collections ensuring accurate and appropriate paperwork is prepared and checked for each delivery
• Chasing and pressing suppliers for prices/progress/answers
• Dealing with Returns & Debit Notes
• Assisting with aftersales
• General office administration duties

  
What we would like from you:

• Self-motivated, applying energy and enthusiasm to the job
• A can do attitude 
• Have the skills and knowledge to identify the causes of problems and then able to help problem solve and find solutions to overcome them
• Sound judgement and able to make decisions
• Able to plan and prioritise multiple tasks at one time
• Maintains effective working relationships with all team members
• A strong team player with excellent Customer Service skills
• Confident and professional telephone manner
• Ability to work independently as well as part of a team

Benefits

• A friendly welcoming team with a great culture
• A well-established company in the UK and Europe
• Great working environment
• Pension (6% company/3% employee).
• Life Insurance (2 x times salary).
• Cycle to work scheme.
• Have your birthday off on us!
• 25 days holiday plus bank and public holidays
• Smart casual dress code
• Free on-site parking
• Modern open planned offices

Experience:

• A minimum of 2 years in a Customer Service role in a B2B environment (required)
• Proficient within Microsoft Suite especially in Excel at intermediate level  (required)

Location:
Harlow
  
Salary based on Experience:  £25,000 - £27,000
37 hours per week leaving early on Fridays (3.30)