Service Administrator

AR548 - Service Administrator
Location: Warrington
Salary: £24,000 - £26,000
Overview:
First Military Recruitment are currently seeking a Service Administrator on behalf of one of our clients.
You will be responsible for ensuring that Sales orders are processed on a timely basis and ensuring that all equipment ordered is delivered and invoiced within forecasted month. Developing a thorough understanding of the clients product range.  Dealing with enquiries generated from the Sales force and keeping customers informed on delivery dates. 
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:

• Processing orders received from the Sales force, and booking the order onto the relevant system. Ensure the specification is correct and approved by the Manager. Ensure  order procedures are complied with.
• Raising invoices, and arranging delivery of equipment to customers in a timely manner. Ensure that the Salesmen are kept aware of delivery times and that installation information is issued to the Service Department.
• Progressing internal sites and external suppliers to ensure delivery times are met. Raising paperwork to ensure trucks are put through the workshop and that transport is arranged for delivery.  Ensure that all procedures are complied with. 
• Handling and resolving enquiries generated from the field. Ensuring Salesmen provide finance documents and liaise with other departments within the branch.  Supporting the Sales Administration Manager in the running of the department.
• Preparing Sales Back Orders report for manager approval.  Ensuring that forecasted delivery dates are maintained. Passing enquiries onto the Sales team in a timely manner.

Skills and Qualifications:

• Excellent communication and reporting skills.
• Good telephone manner.
• Excellent all round mathematical and literacy skill.
• Fully understand and embrace the principles of procedures.
• Flexible approach to work and ability to work under pressure.
• Excellent Microsoft Office skills including Word, Excel and Outlook.
• Administration experience within an office.

Location: Warrington
Salary: £24,000 - £26,000