Service Advisers (Welfare Reform) – Trainees Accepted

Service Advisers (Welfare Reform) – trainees accepted

About Us

Advice NI are a registered charity that provides range of free advice services to the public including benefits, debt advice, EU settlement scheme and other HMRC services.

We also support 69 member organisations across Northern Ireland in the delivery of high-quality advice services by working with them to enhance their standards and service delivery.

We act as a voice for the independent advice sector and offer a range of award-winning training schemes and campaigns to improve the lives of people in Northern Ireland.

We are now seeking a Service Adviser (Welfare Reform) to join us on a full-time basis for a one year fixed term contract until the 1st March 2025.

Please note, this is a full-time role working 35 hours per week but additional hours may be necessary to meet the requirements of the post including, on occasion, working evenings and weekends.

The Benefits

- Salary of £24,294 - £29,777 per annum
- Generous annual leave entitlement
- Westfield Health/Rewards
- Spectrum Live Gym and The Health Hub
- Advice NI Social Committee events
- Advice NI Wellbeing Committee events
- Employer pension contribution
- Access to Advice NI training
- Annual training budget entitlement
- Hybrid working

This is a terrific opportunity for a highly communicative welfare advisor to join our dedicated organisation.

You’ll have the chance to make a positive impact on the delivery of great advice to the public, supporting people to make informed decisions within a highly rewarding role.

You will also be enabled to expand your career horizons, hone your existing skills and gain expertise in a unique area.

The Role

As a Service Adviser (Welfare Reform), you will provide a range of specialist independent advice and expertise concerning welfare to members of the public via our telephone service.

Enabling clients to make informed decisions, you’ll provide, clear user-friendly advice on Universal Credit, PIP, supplementary payments and under/over payments of benefits.

You’ll signpost callers to the appropriate support and assist them with completing applications online or preparing for interviews, whilst maintaining accurate case records.

Additionally, you will:

- Monitor feedback
- Provide digital support
- Support with preparing and updating a range of resources
- Process external referrals

About You

To be considered as a Service Adviser (Welfare Reform), you will need:

- Experience (paid or unpaid) providing welfare rights advice face to face or over the phone
- The ability to understand complex information and legislation
- A sympathetic and non-judgemental attitude
- To have completed Adviser NI, Law Centre (WRAP), NIACAB (ATP) or Wiseradviser training (or relevant equivalent) or be willing to complete this training

We will also consider other services experience.

Other organisations may call this role Helpline Advisor, Specialist Advisor, Welfare Advisor, Benefits Advisor, or Charity Helpline Advisor.

Webrecruit and Advice NI are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding role as a Service Adviser (Welfare Reform), please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.