Service Advisor

Location: East Dorset

Salary: up to £32k DOE

Hours: 8am-5pm Mon-Fri with rota Sat 7am-12noon (1 in 3)

Benefits: 22 days + Bank Hols, Pension, Employee assist programme.

Aspire Jobs are delighted to be working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hardworking team.

They are looking for a Service Advisor to join their team with the successful candidate ideally having some previous experience as a Service advisor or have a strong interest / knowledge in motor vehicles or the automotive industry.

With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance although they do also offer light good vehicle service and M.O.T’s. The Service Advisor will be working in a very busy environment working with a team of engineers to implement processes that ensure continuity in customer-engineer communications.

The successful Service Advisor will: -

• Ideally have previous Service Advisor experience
• Excellent communication skills
• Demonstrates a strong knowledge of the motor vehicle industry
• Methodical and organised
• Customer Focused
• Experience of implementing process improvement
• Calm under pressure
• Have good attention to detail
• Be proactive in your approach
• Be willing to work

Job duties:-

• Reporting to the Service Manager / Operations Manager, providing regular updates of the current schedule of work
• Regularly liaise throughout the day with the workshop engineers on all things in direct relation to the workshop and work in progress
• Ensure engineers paperwork is handed in on completion of jobs
• Assisting with the process of warranty claims for their franchises
• Consistent communication with customers throughout work in progress
• Scheduling planned work for your team of engineers
• Forward planning any jobs that roll over and booking in engineers next jobs when nearing completion of current job
• Dealing with email enquiries
• Incoming and outgoing phone calls
• Booking in work from emails / telephone enquiries
• Liaise with other departments to promote good communication across the company
• Complete relevant administrative tasks and any other tasks when required
• Enrol on additional ongoing developmental training in order to enhance knowledge and broaden skillset.