Service Advisor

Our client, a leading automotive service provider in Preston, is seeking an experienced and dedicated Service Advisor to join their dynamic team. This prestigious company is known for its commitment to customer satisfaction and high-quality service. If you are passionate about the automotive industry and excel in customer service, this is a fantastic opportunity to advance your career.

• Customer Interaction: Serve as the primary point of contact for customers, providing a welcoming and informative experience.
• Service Coordination: Schedule service appointments and manage the workflow to ensure timely completion.
• Advisory Role: Advise customers on necessary vehicle maintenance and repairs, providing clear and concise explanations.
• Quotation and Invoicing: Prepare and present accurate service quotations and invoices to customers.
• Follow-Up: Conduct post-service follow-up to ensure customer satisfaction and address any concerns.
• Record Keeping: Maintain detailed and accurate records of service visits and customer interactions.
• Performance Goals: Meet or exceed performance targets related to customer satisfaction and service sales.

• Experience: Previous experience in a similar role within the automotive industry is essential.
• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: Strong customer service skills with a focus on building long-term relationships.
• Technical Knowledge: Basic understanding of automotive mechanics and maintenance procedures.
• Organizational Skills: Ability to manage multiple tasks efficiently and effectively.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
• IT Proficiency: Competent in using standard office software and automotive service management systems.

• Competitive Salary: £24,000 - £29,000 per annum, depending on experience.
• Bonus Scheme: Performance-related bonus opportunities.
• Career Development: Opportunities for professional growth and development.
• Supportive Environment: Work in a friendly and supportive team environment.
• Employee Discounts: Access to company services and products at discounted rates.

If you are a motivated individual with a passion for the automotive industry and exceptional customer service skills, we would love to hear from you. Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role