Address
Form of work
SalaryMust have Active Security clearance
The IR35 status is still yet to be determined.
Start date: Immediate, latest is early May
Rate: £600+ a day
1 day on-site in Vauxhall a week (Mostly fully remote)
If of interest please send back your CV and look forward to going through the role, feel free to Linkedin message me as well.
Working closely with the Service Design & Transition Practice and the Project and Programme Manager, the ITSM resource will include the provision of:
- A fully described Service Support Model via a Service Design Pack (SDP) for selected projects
- Support Requirement gathering via workshops with customers
- Creation of “building blocks” associated to a project
- Customer engagement (to gather and agree processes)
- Identification of gaps in the provision of the Service
- Financial modelling
- Identification of interdependencies between the SIAM & DDaT eco system
- Production of any required artefacts required by Service Design and Transition
- Weekly and monthly progress and updates
- IT Asset Management and Config Management
- Production of relevant Knowledge Articles
Experience for the resource must include Service Management, Service Design and Service Transition.
The core milestones will be:
- Document the scope of the project (Service elements)
- Produce the Building Blocks (Service Components) that make up the Service
- Produce a Service Design Pack
- Take the Service Design through to successful Final Operational Readiness (FOR)
Detailed Responsibilities:
- Technical and Delivery Management Oversight: provide oversight for the Cloud MSP teams responsible for a wide array of cloud infrastructure, systems, applications, and function
- Service Offering Architecture: responsible for architecting the service offering architecture in support of the service manager role
- Problem Solving: identify, respond to, and work to resolve emerging AWS and Azure cloud service problems
- Tooling Development: develop effective tooling to identify and address reliability risks
- Customer Interaction: demonstrate proactive interaction with the, DCOM, Enterprise Services and IPS teams
- Requirements Analysis: analyse complex customer requirements and propose technical and competence development solutions
Necessary Experience:
- Extensive experience with managing cloud services, ideally AWS and Azure
- Experience to support development of the Agency’s cloud governance model
Thanks,
Charlie Floyd -
