Service Assistant

About us

At C S Watch, we're dedicated professionals driven by a commitment to excellence. With a focus on agility and precision, we offer tailored security and cleaning solutions designed to exceed expectations. By understanding our clients' unique needs, we deliver unparalleled service that inspires confidence and trust. Join us as we redefine industry standards and set new benchmarks for excellence.

Job Overview:

We are looking for a detail-oriented and organized individual to join our team as a Service Assistant. In this role, you will play a crucial part in ensuring the smooth operation of our service department. You will assist with administrative tasks, coordinate service projects, and provide support across various functions including security services, cleaning services, building management services, recruitment and placement of operators, client liaison, and account management. This position offers opportunities for career progression and training to develop your skills and advance within the company.

Responsibilities:

Administrative Support:

Perform data entry tasks using accounting software and other office software.

Organize and maintain service department records and files.

Answer phone calls and provide excellent phone etiquette when communicating with customers.

Provide administrative support to service technicians, including scheduling appointments and dispatching work orders.

Assist with inventory management and ordering of supplies.

Prepare and distribute reports as needed.

Perform general clerical duties such as filing, photocopying, and scanning documents.

Coordination and Support:

Assist in coordinating service projects and ensuring timely completion.

Liaise with clients to understand their needs and requirements.

Support recruitment and placement activities for operators.

Assist with account management tasks, including billing and invoicing.

Requirements:

Proficiency in using QuickBooks for data entry tasks.

Strong organizational skills with the ability to multitask effectively.

Knowledge of office software such as Google Suite (Docs, Sheets, Slides).

Excellent phone etiquette and communication skills.

Previous experience in an administrative or clerical role is preferred.

Ability to computerize information accurately and efficiently.

Typing speed of at least 40 words per minute.

Career Progression and Training:

Opportunities for growth within the company through continuous learning and development programs.

Access to training resources to enhance skills in areas such as customer service, project management, and administrative tasks.

Mentoring and guidance from experienced professionals to support career advancement.

Benefits:

Competitive pay based on experience and qualifications.

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Positive work environment with opportunities for collaboration and teamwork.

Recognition programs to celebrate achievements and contributions.

If you are a motivated individual with strong administrative skills and a passion for providing exceptional service, we invite you to apply for the position of Service Assistant. Join our team and embark on a rewarding career journey with us!

Apply now to take the first step towards your professional growth and development.

Job Type: Part-time

Pay: £11.50-£12.50 per hour

Expected hours: 6 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Education:

• Certificate of Higher Education (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote

Reference ID: SAHY124
Expected start date: 06/09/2024