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Form of work
SalaryAs a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.
Salary : £11.50 per hour
Contract duration: Fixed term contract until 13-May-2025
Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.
What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team who ensure that all visitors arriving at Hanbury Hall are given everything they need to have a great experience. From first timers to regulars, you’ll build strong connections with people, in a busy and fast paced environment.
What you'll be doing:Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with an enthusiasm for delivering great customer service and a keen interest in learning about visitor operations.
Who we're looking forWe'd love to hear from you if you're:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 13/05/25)
