Service Assistant

Summary

As a Service Assistant you'll be based in the house at Croft Castle, providing a friendly welcome to all of our visitors, delivering high-quality customer service and care. There may be the odd occasion where you need to help the conservation team prepare the house for opening. 

Salary: £11.50 per hour

Contract duration: Fixed term until 30th September 2024

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 536 hours over the duration of the contract, and on average, you'll work 22 hours per week but again, this will be flexible depending on operational demand.

This salary will be applicable from 1st April 2024.

What it's like to work here

Reporting to the Senior Collections and House Officer, you’ll be part of the house team. This means you will be working alongside our conservation staff as well as our house volunteers.

Croft Castle is an ancient place with a fascinating history of over 1000 years. You will learn how the Croft family were involved in many key historical events.

What you'll be doing

You'll play an important role in supporting the house team in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people from all over the world. You'll support our volunteers in welcoming our visitors into the Castle and also, occasionally completing some collections conservation work.

Most importantly you’ll talk to visitors, answering any questions they might have to make sure they have a fun and well-rounded visit. This role would suit anyone with an enthusiasm for delivering great customer service, a keen interest in learning and a curiosity about conservation in a Castle! 

Who we're looking for

We'd love to hear from you if you are:

• customer focused with positive attitude

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.