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Summary As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. Salary: £10.50 per hour / £3,938 per annum Contract duration: Fixed-term until 3rd November 2024 Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 375 hours over the duration of the contract, and on average, you'll work 10.42 hours per week but again and you'll primarily work on weekends and school holidays. The days you will work will vary, but shift times are usually 9am - 5pm or 10am - 3pm. We work to a rota which is issued 3-4 weeks in advance. What it's like to work here Reporting to Visitor Experience Officer, you'll be part of a team of Service Assistants working at Foremark & Staunton Harold. You work across the following locations, but will also support at Calke Abbey where required: •Foremark, Milton, Derbyshire, DE65 6EG •Staunton Harold, Calke Road, Melbourne, Derbyshire, DE73 8DL What you'll be doing Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You'll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you'll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
