Service Charge Analyst

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Operations team as a Service Charge Analyst

Our Customer Operations teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and Service Charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.

We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods,

The role

We have a fantastic opportunity for someone to join us in the position of Service Charge Analyst in Camden, London.

Salary: £36,000 - £37,000 per annum
Hours: 35 per week
Location: Hybrid working, 2 days in our Camden office and 3 working from home

Your responsibilities will include:

• Responsible for the accurate calculation, construction and issue of all Service Charges, including both annual revenue charges and major works charges for our properties
• Proactively ensure that the databases and mapping used for the calculation of rents and Service Charges is up to date, accurate and contains all the relevant information.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating Service Charges
• Ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance
• Responsible for the reconciliation of invoices and for actualising end of year accounts both Financial and calendar year
• Provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Responsible for dealing with customers directly, responding to customer enquiries via phone and email and attending residents meetings regarding rents and Service Charges

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

The successful candidate will have:

• Experience in dealing with Service Charges
• Knowledge of property management and experience of calculating and issuing charges
• Knowledge of leases, tenancies, legislation and case law in relation to Service Charges and rents
• Exceptional Excel skills and experience gathering, adding, manipulating and analysing numeric data
• Exceptional communication skills both verbally and in writing
• Ability to see the residents point of view and deliver complex messages to our residents in a way that is both accurate and accessible.
• Ability to build effective links with relevant stakeholders, both internally and externally

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £36,000 - £37,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us

One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorities. Riverside transforms lives by providing well maintained, high-quality housing while creating new opportunities for customers through job schemes, affordable warmth programmes, and money advice.

Working in some of the most diverse communities in the UK, we understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Customer Services team.

Please note that the application closing date is included as a guide and adverts may be withdrawn and vacancies closed before the guide date indicated. We recommend that if you are interested in applying for this role that you do not delay in submitting your application.

OHGCORP

Proud member of the Disability Confident employer scheme