Service Controller

Job Title - Service Controller

Location - Exeter

Salary - up to £28k Basic plus benefits & overtime available / £35k OTE

Company
Our Client is a market leading Forklift company. They have a strong reputation and ambitious revenue growth targets. They have a large workforce with a professional feel, placing employee welfare high on their agenda. Their focus is on high levels of customer service and service standards.

The Role

• •You will be responsible for the control of jobs and engineer response from start to finish making sure the process runs smoothly for the client.
• •You will take calls from customers
• •You will look after a team of engineers in one region
• •Organise and plan Engineers to respond to the client’s needs
• •Organise logistics so the equipment comes and goes efficiently
• •Communicate with clients and different departments throughout the process
• •Log calls and raise invoices and quotes for work
• •Maintain relationships with suppliers
• •Provide an excellent level of customer service to all clients

For this position you should be an enthusiastic and strong communicator who is motivated to go the extra mile for our customers.

• •You’ll need to have a confident and clear telephone manner
• •First class approach to customer interaction and be focused on achieving maximum customer satisfaction.
• •Able to demonstrate good organisational skills.
• •Deal with raising invoices, Quotes etc.
• •Computer Skills will be essential for this position

The Package

• •Up to £28k basic depending on experience
• •Overtime & Bonus available
• •Monday - Friday
• •Hybrid working available after training
• •Pension Contribution 10%
• •25 Days + Bank Holidays
• •Free Parking

Service Controller - up to £28k plus benefits

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