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Form of work
SalaryACR has partnered with a market-leading business based in Clayton-le-MoorsAccrington, to recruit a Service Coordinatoron a full-time and permanent basis. This is an opportunity to join a business with a low staff turnover rate and includes 25 days annual leave, free parking and excellent progression opportunities.
My client is a market-leading manufacturing business that prides itself on staff development through exceptional support and training. They have a welcoming working environment and clear career paths, which means the average time a member of staff stays with the business is especially high.
We are searching for a candidate with experience in a service-based administration role. Ideally in service coordination, scheduling, planning or helpdesk.
Salary & Benefits:
- £28,000-£31,000 per annum
- Monday-Thursday 8:30 AM-5 PM, early finish on a Friday. (Could accommodate a different working schedule, a 9 AM start for example)
- 25 days Annual leave + bank holidays
- Free Parking
- Workplace Pension
- Other benefits
What will be expected of you:
The main purpose of the Service Coordinators role is to be the liaison between customers and engineers, regarding reactive maintenance and service call-outs.
- Deal with incoming service calls
- Logging of jobs that are called/emailed into the helpdesk
- Providing support to customers, over the phone
- Check warranty information
- Providing quotations to customers on spare parts and labour
- Coordinate, plan and schedule calls into engineers diaries
- Liaise with field-based engineers and subcontractors
- Ad-hoc administration tasks to support the business as a whole
What we are looking for:
- Ideally experience in a similar service coordination or helpdesk role, liaising with engineers
- Experience within an organised administrative role
- Excellent communication skills
- Organised with high attention to detail
- Desire to learn and develop, eagerness to get stuck in
- Ability to use MS Packages such as Word & Outlook
