Service Coordinator

Service Coordinator- £25,000-£30,000 + Benefits– Rochdale, OL16

The Role

Are you highly organised and proficient in Microsoft Office packages? Can you communicate effectively with both customers and colleagues? If so, we have an exciting opportunity for you.

We are an independent commercial refrigeration and air conditioning company, looking to appoint a supportive and pro-active Service Coordinator to our growing team.

You will play a vital role in supporting our engineers and technical supervisors, ensuring the smooth running of our service operations.

If you are a highly organised and motivated individual who enjoys a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• To support the Engineers and Technical supervisors each morning, in the recording of previous days accurate working hours.
• Collate time sheets weekly and confirm any overtime worked for previous week.
• Follow up on Out of Hours calls each Morning with engineers and liaising with service manager.  
• Allocating calls to alternate engineer when necessary.
• Liaise with the field team and suppliers regarding any stock issues.
• Process urgent orders.
• Chase suppliers for POD’s and ETA’s.
• Daily chasing of parts for jobs and releasing back to engineer when parts are confirmed on site.
• Logging store checks and Audit calls for engineers.
• Assist in call handling and checking the Engineers job lists making sure they have been scheduled.
• Uniform and PPE ordering for new and existing engineers.
• Raise calls on CRM system.
• Processing condemnations of cabinets which need to be removed from store and following them up in a timely manner.
• Ensure accurate and up to date info on CRM.
• Liaise with engineers/technical/supervisors each afternoon to confirm work assignments are carried out.

The Company

TJ Refrigeration is an independent and very competitive company formed in 1982. We have grown consistently over the years and have enjoyed over 30 years within the refrigeration industry.

The company is split into two divisions and specialises in commercial refrigeration and air-conditioning, offering solutions to almost any situation.

The Benefits

• A very competitive salary with an excellent benefits package.
• 25 days holiday, plus 8 days bank holiday.
• Educational sponsorship.
• Long service awards.
• Reward & recognition.

The Person

• Proficient in Microsoft Word, Excel, and Outlook.
• Can communicate well with all types of people and behave in a professional manner.
• Leads by example and encourages others to develop team working and promoting team sprit.
• Support changes and help others cope.
• The ability to analyse data, spot problems and propose solutions.
• Accurate data entry.
• Time Management of workload.
• Delivers key accountabilities on time.
• Understands all types of customers and their different needs, ensures their teams remain focused on who is to be served by their department.