Company

Belinda Roberts LtdSee more

addressAddressLancashire, England
type Form of workPermanent, full-time
salary Salary£24,000 - £26,000 per annum
CategoryCustomer Service

Job description

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team.

This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.

Responsibilities

  • Act as the primary point of contact to key accounts
  • Manage and resolve a wide range of account queries
  • Continuously develop the service offering to key accounts
  • Communicate any billing issues to the billing team and vice versa
  • Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
  • Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
  • Support the launch of new products of services through effective internal and external communication
  • Support back-office in providing aftersales support and customer care
  • Various standard and adhoc reporting

Desired personal attributes

  • Excellent organisational skills
  • Self-motivated
  • Excellent verbal and written communication skills
  • Good arithmetic skills
  • Computer literate with strong Excel and Outlook skills
  • Excellent attention to detail
  • Good at working as part of a team and individually

In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.

Refer code: 3365930. Belinda Roberts Ltd - The previous day - 2024-05-19 00:57

Belinda Roberts Ltd

Lancashire, England
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