Service Delivery Manager

Service Delivery Manager Ref code: JHS99096910 Technology £60k - 70k per year + Great benefits Nottingham, Nottinghamshire, England Permanent Hybrid Working Service Delivery Manager with a strong background in developing market leading customer journeys is sought by a leading logistics innovation company based near Nottingham. With a rich history of developing best in class technical infrastructure for a global manufacturing and FMCG client base this Service Delivery Manager will be joining a dynamic, collaborative team taking charge of key client accounts this service Delivery Manager will be charged with introducing Service Delivery KPI's and process controls alongside building strong working relationships with the overall aim of delivering a market leading customer experience in line with the businesses top market position. In return this Service Delivery Manager will be given chance to progress quickly as the team grows with regular salary improvement opportunities. This Service Delivery Manager based near Nottingham should have most of the following key skills: - Proven experience in an IT Service Delivery role - Experience managing an end to end customer journey delivering best in class service levels - Key skills in establishing business processes & KPI's - Extensive customer engagement skills and customer service skills - Excellent communication skills - A friendly, engaging demeanour In return this Service Delivery Manager based near Nottingham will receive: - Generous starting salary of up to £70,000 - Private healthcare - Flexible working hours - Hybrid working (2 days a week in the office) - Private pension scheme - Life assurance - Annual salary review - 25 days holiday plus bank holiday plus birthday off - Excellent training scheme with fully funded certifications available So if you are a Service Delivery Manager looking to progress quickly in an autonomous, high growth organisation at the forefront of medical innovation then please apply now to be considered. Service Delivery Manager Nottingham Service delivery, stakeholder engagement, customer service