Service Delivery Manager - Sc Cleared

Service Delivery Manager - SC Cleared
Role: Service Delivery Manager
Clearance: UK SC Clearance - Active ONLY
Specialism: IT Service Management, ITSM Tooling, CS Management
Type: Contract
Duration: 3-6+ Months
Location: Remote (w/occasional trips to client site near Bristol)
Pay Rate: £400 - £450 per day
IR35 Determination: Outside IR35
Start: ASAP / Urgent
Service Delivery Manager - SC Cleared
CPS Group UK are delighted to be recruiting an SC ClearedService Delivery Manager on behalf of a well-known, successful organisation. Working within the Managed Service division, the SC ClearedService Delivery Manager will drive customer success by building and maintaining effective relationships with the high-profile customer base.
The role requires active UK Security Clearance and can be based (primarily) remotely, with only occasional trips required to the company HQ.
Role Requirements
- Building and maintaining effective customer relationships
- Acting as the 'voice' of the customer base
- Work to improve service through relationship building, metric monitoring , operational review and effective communication
- Manage end-to-end escalations seeking best possible resolutions, ensuring any future escalations are minimised
Required Skills & Experience
- Experience (and knowledge of) IT Service Management (and associated software / tools)
- Highly independent and autonomous
- Demonstrable track record in client-facing Service Delivery roles
- Strong ability to prioritise and execute task accordingly
- People (and customer) first mentality
- Strong desire to provide exceptional, best-in-class customer service
- Growth orientated mindset
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or email
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies