Service Desk Administrator

Caddy Group are looking to speak to Service Desk Administrators for one of our expanding clients.

Job Responsibilties

• General administration including answering calls, dealing with queries & managing multiple email mailboxes.
• Administration support to the FM Service Desk Team
• Maintaining the document Trackers, mostly using Excel
• Good communication skills are required for interaction with the FM helpdesk and the Engineers
• Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system
• Liaising with Clients to ensure works are scheduled and completed.
• Invoicing of all FM works including call-outs, small works & remedial s.
• Managing quotations and sending materials out to suppliers to be quoted.
• Purchasing any materials required for FM works.
• Assist with the Toolbox Talks for Engineers.
• Manage & coordinate boiler sign-offs.
• Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients.
• Manage and assist with Commercial and domestic servicing arrangements.
• Completing RAMS & Method Statements where required.

If you think you would be a suitable fit for this business, please apply for the role.