Service Desk Analyst - 1St Line

Our client is seeking a Service Desk Analyst - 1st line with a knack for problem-solving and a passion for providing excellent customer service. The successful candidate will work within the Global IT department, providing 1st line support to a large user base. This assignment will be offered for 3-6 months initially with possible extensions.

Client Details

Our client is a globally recognised leader in the Manufacturing and Production industry. With a workforce of over 5000 employees worldwide, they pride themselves on delivering top-quality products and services. Based in CHELTENHAM, they are renowned for their commitment to innovation and customer satisfaction.

Description

The Service Desk Analyst - 1st line will:

• Provide first point of contact for all IT related issues within the company.
• Log, track, and resolve help desk tickets in a timely manner.
• Assist in maintaining company-wide IT systems and networks.
• Collaborate with team members to ensure smooth operation of technology.
• Provide training and support to staff on IT systems and software.
• Monitor system performance and report any issues.
• Perform routine system backups and security checks.
• Participate in IT projects as required.

Profile

A successful Service Desk Analyst (1st line)' should have:

• A strong understanding of ITIL.
• Good understanding/knowledge of Microsoft products.
• Excellent problem-solving skills and a detail-oriented mindset.
• A customer-centric approach with excellent communication skills.
• The ability to work effectively both independently and as part of a team.

Job Offer

The Service Desk Analyst - 1st line contract is offering:

• Duration of 3 to 6 months, possible extensions.
• Hourly rate between 15 - 17 (Inside IR35)
• The opportunity to work within a strong and supportive team.
• A rewarding contract in the exciting Industrial / Manufacturing industry.
• Initially site based 5 days per week to get up to speed, Hybrid working to be discussed later in contract.