Service Desk Analyst

Role:Service Desk Analyst REF PSR1JP(phone number removed) 
Contract Length: 12 months 
Location: Southampton 
IR35: Inside 
Pay Rate to Intermediary: £200 per day
 
 
Spinwell is recruiting for a Service Desk Analyst  for an excellent opportunity within the public sector. 

 
RESPONSIBILITIES OF THE SERVICE DESK ANALYST 

• Desk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. 

• Responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A Service Desk Analyst interacts with customers.  

• At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.  

SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST 

• Typical Skills: Track, log and correct information to protect assets and components. Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies.  

• Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. 

• Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set. Know about the subject matter and understand what it involves.  

• Have an awareness or understanding of user experience analysis and its principles. 

• Excellent organisational and time-management skills, Strong attention to detail, excellent verbal and written communication skills. 

If you are A Service Desk Analyst. apply now or send your CV to Spinwell! 

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.  
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