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SalaryAre you a Service Desk Analyst with a proven track record of providing support to hundreds of users and a familiarity with ITIL best practices? Seeking a new and rewarding challenge with a business that offer unrivalled career progression options? If so, read on.
My client is a national solutions provider. They are looking for a Service Desk Analyst to join their Southampton based IT team.
As a Service Desk Analyst, you will provide pivotal 1st and 2nd line support for hundreds of users across multiple locations.
As a key member of a small and passionate team, you will log and resolve issues and requests in line with agreed SLAs. Escalating issues to other resources when required, you will work within ITIL framework and assist in the day-to-day operation of the technology installations, managing the incident processes from beginning to end.
As a Service Desk Analyst, you will have:
- Experience within a Service Desk position
- 1st and 2nd line support experience
- Experience of O365 business tools
- Experience working within an ITIL environment
As a Service Desk Analyst, you must have strong verbal and written communication skills. A passion for technology is also key.
