Service Desk Analyst - Contract - Folkestone

Service Desk Analyst - Contract - Folkestone

My client a top insurance company are looking for a Service Desk Analyst to join their team on a 6-month initial contract. This will be working in their offices based in Folkestone full time. Please note this role will be paid via an umbrella company.

You will be responsible for the following;

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
• May install software or perform hardware testing remotely.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Key skills & experience required:

• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Strong customer service experience, aswell as clear verbal and written communication skills
• Basic ability to work independently and manage one's time.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

This is a contract role working for a top company based in Folkestone. To apply to this role please send your CV or call to discuss further.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age