Address
Form of work
SalaryA Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner.
Client Details
Service Desk Analyst - Manchester
Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause.
Description
Service Desk Analyst - Manchester
- Provide top-notch technical 1st / 2nd line support to internal users.
- Solve complex IT issues efficiently via Telephone / Email / Face to face.
- Work collaboratively with team members.
- Ensure customer satisfaction through excellent service.
- Maintain and update the Service Desk system regularly.
- Escalate issues to the appropriate department when necessary.
- Contribute to the continuous improvement of the IT department.
- Adhere to all company policies and procedures.
Profile
Service Desk Analyst - Manchester
A successful Service Desk Analyst should have:
- Relevant educational qualifications in Information Technology or related field
- Experience in a similar role Service Desk / Helpdesk role.
- Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
- Excellent troubleshooting and problem-solving skills
- Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
- Outstanding customer service skills
- Strong team working capabilities
- Able to work efficiently under pressure.
Job Offer
Service Desk Analyst - Manchester
- A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000)
- Generous holiday leave of 28 days
- Pension scheme
- Cycle to work scheme
- A supportive and collaborative work culture.
- The opportunity to make a difference within the Not for Profit and Charities sector
If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
