Service Desk Analyst

Location: Science and Technology Facilities Council, Daresbury, Cheshire   This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society. Come and discover how much you can achieve when you’re surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity.  Our team delivers and provides first class I.T support and services that underpin our scientific and corporate programme of activities. We are responsible for enabling, assisting, and protecting the work of both the academic and scientific communities at STFC.   You will be providing user focussed support, resolving incidents and fulfilling requests for users based at one of our scientific campuses or working remotely. STFC contains a very diverse workforce who generate a variety of eclectic requests and challenges. As a team, we work together and alongside other technical departments, to achieve solutions, often to quite unique problems. This role is ideal for someone who has some I.T experience and is wanting to expand their knowledge and future opportunities. You will join a friendly, close-knit team that pools its resources to ensure you are equipped with the information and tools to succeed. Main responsibilities:   User support: face to face/remote/telephone/email User account management IT procurement Hardware configuration Supporting bespoke systems 3rd party support Windows 10 Desktop Support Exchange Online (basic) O365 Active Directory (basic) I.T security Documentation Telephony/Mobiles/MDM Person Specification: We offer significant development opportunities at STFC, but as a starting point you should be able to demonstrate experience in some of the following. Windows 10 Desktop Support O365 Support User Hardware configuration Active Directory (basic) User support: face to face/remote/telephone/email Specifying user IT equipment  User account management using online tools If you think you are a suitable candidate and would like to work for this first-class organisation, then please do not hesitate in applying Our Benefits UKRI recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a defined benefit pension scheme and 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits. SC Clearance The post you are applying for attracts a National Security Vetting clearance, there are further eligibility requirements, for further details at:  https://www.gov.uk/government/organisations/united-kingdom-security-vetting   To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years for CTC, 5 years for SC and 10 years for DV prior to the date of application. All DV posts are required to be UK Nationals.  You may still be considered if, for example:  You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government You were studying abroad  You were living overseas with parent.  To apply, please click on the ‘Apply’ button above