Service Desk Coordinator (Sgsd)

Job Introduction

We are looking for a Service Desk Coordinator to join our Rapport team, based at our client's stunning new state of the art office in Canary Wharf. The client is a renowned financial institution, providing you with a great opportunity to deliver excellent customer service in a highly efficient, professional, and friendly team of 17 ambassadors.

This role is 40 hours a week, Monday – Friday, covering shifts from 7 AM to 7 PM as per the client’s needs.

In this pivotal role, you'll be the heartbeat of our organisation, seamlessly managing call services, help desk inquiries, and meeting room bookings. More than just administrative tasks, you'll be at the center of knowledge and excellence, ensuring smooth operations and facilitating collaboration across departments. Operating in a busy yet vibrant back-of-house environment, you'll find the perfect blend of challenge and enjoyment as you become an essential part of our team's success. If you thrive in a fast-paced setting and possess excellent organizational skills, we invite you to be a key player in our journey of excellence. Apply now to embark on an exciting career with us!

Your responsibilities will include:

• Being a main point of contact for key stake holders in the business and building strong relationships
• Making sure both external and internal calls are answered in a timely manner
• Managing external meeting room & car parking bookings
• Carrying out administrative duties of systems used on site
• Managing helpdesk system and ensuring tickets are closed in a timely manner and escalated when appropriate
• Providing accurate reports to client and management

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be passionate about delivering high standard service and going the extra mile
• Have excellent communication skills and the ability to work as part of the team
• Be proactive, flexible, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Have an outgoing personality and be able to easily build rapport with key stakeholders

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport