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Form of work
SalaryThis is an interesting opportunity for an efficient IT professional with a keen interest in developing and growing their career within IT to join The Royal College of Radiologists’ (RCR) as our Service Desk Support Coordinator. The RCR is a great place to work. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more.
The successful candidate will be joining a high performing and proactive IT team. The Service Desk Support Coordinator is responsible for providing end-user support, including staffing the IT Service Desk, helping to maintain the College’s IT infrastructure and supporting exams. You’ll work closely with numerous internal and external stakeholders delivering excellent customer service with focus of our Service Desk’s ultimate mission of providing a high standard of support and achieve customer satisfaction as per the established service level agreements (SLAs).
What you’ll do:
- Provide day-to-day hands-on resolution of users ICS problems and issues which affect any aspect of RCR’s information systems.
- Keep Service Desk tickets updated in ITSM system.
- Carry out preventative maintenance of servers and systems.
- Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment.
- Deliver user training for new and existing IT systems.
What you’ll need:
- Good customer service skills.
- Good knowledge of all Microsoft Office products.
- Understanding of PC builds, including installation of software packages
- Effective interpersonal skills
- Effective communication skills, able to adapt style to different audiences.
- Self-starter , confident to initiate and progress work
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
