AddressAre you an experienced Level 1 Service Desk Engineer eager to take the next step in your career? If you're passionate about delivering excellent customer service and thrive in a customer-facing role, we want to hear from you!
About Us:
Mirus IT is seeking a dynamic individual to join our team as a Level 1 Service Desk Engineer based at our client's site in London. We pride ourselves on providing top-notch IT support to our clients and are looking for a talented individual to contribute to the success of our service delivery team.
Main Responsibilities:
As a Level 1 Service Desk Engineer, you will play a crucial role in ensuring the smooth running of our client's systems and network infrastructure. Your responsibilities will include:
- Answering inbound calls promptly.
- Logging all customer issues, queries, and requests into the ticket management system
- Providing Level 1 Server, Network, and Desktop Technical Support
- Performing hardware configurations and software installations
- Managing and working to internal and customer SLA's, escalating concerns when necessary
- Creating and maintaining customer-specific infrastructure documentation
- Taking end-to-end ownership of problem resolution
- Managing client expectations through clear communication
Technical Skills:
- Active Directory
- MS Windows
- Office 365
Key Skills and Experience:
- 2-3 years of experience in a technical role supporting SMEs
- Customer-facing experience
- Familiarity with working to Service Level Agreements (SLAs)
- Experience in a broader service delivery function
- Ability to support multi-site clients Creative, analytical problem solver with innovative thinking
Why Mirus IT:
Join a fast-paced environment where constant activity and challenges are met with enthusiasm. Your ability to prioritize, meet deadlines, and thrive under pressure, coupled with your outstanding customer relations skills, will make you a valuable addition to our team.
Apply Now:
Ready to take your career to the next level? Click the 'Apply' button below to easily share your details with us. Explore the list of our benefits at Mirus IT by clicking Benefits - Mirus IT (mirus-it.com).
Join us in delivering exceptional IT support and be part of a team that values your skills and contributions!
