Service Desk Engineer

Service Desk Engineer

We are a global powerhouse in entertainment, and technology. We're continuing to grow our teams and remain leaders in the industry!

• Salary up to £25,000 + shift allowance + benefits
• Central Manchester based office, full onsite requirement with allocated shift pattern
• Service Desk, Active Directory, Communication, Customer Service, IT, First Line Support, PC, Software

What will you be doing?

This role requires someone with excellent customer service, and communication skills to be able to support the Service Desk on first line support queries. This means handling internal requests for ticket escalations and queries, working across both phone calls and emails, to provide remote support and fixes.

Skills needed:

• Previous experience in a Service Desk Engineer role
• Ability to be self-sufficient
• Technical and troubleshooting skills
• Customer service skills
• Excellent written and verbal communication

Benefits:

• Excellent company bonus structure based on personal performance
• Shift allowance
• Company pension scheme
• 25 days holiday + bank holidays + birthday off
• Life assurance
• Development and training opportunities for career progression
• Eye care + free gym membership
• Company events and lunches

To be considered:
Please either apply by clicking online or emailing me directly to . For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter and Instagram @SearchableKelly or connect with me on LinkedIn! I look forward to hearing from you.

Key skills: Service Desk, Active Directory, Communication, Customer Service, IT, First Line Support, PC, Software