2Nd Line Service Desk Engineer

Role:2nd Line Support Engineer
Location: Preston, Lancashire
Salary: Up to £32,000
Industry: Logistic / Operations

Overview:
I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy Service Desk team. This isn't a general Service Desk, their team are extremely hands on and deal with BAU, infrastructure and projects!

Key Responsibilities & Technical Stack
* Provide high level technical support to users via phone, email, and in person.
* Install, configure, and maintain operating systems and software applications.
* Collaborate with other IT team members to resolve complex issues and implement solutions.
* Document support activities, procedures, and resolutions.
* Participate in IT projects as required.
* Strong knowledge of Microsoft Windows OS - MAC is also beneficial
* AD, AAD, GPO - including DNS, DHCP, TCP/IP
* Familiarity with networking including routers and switches - Draytek & Cisco
* Server upgrades, installs and decommissioning
* Citrix - other virtualisation beneficial - VMWare and Hyper-V
* Excellent communication and customer service skills.

Benefits:
* Competitive salary up to £32,000 per annum.
* 2 x year discretionary bonus (5%)
* 25 days holiday plus your birthday off
* Share scheme available
* Opportunities for career advancement and professional development.
* Pension scheme.
* Health and wellness benefits.
* Friendly and supportive work environment.

If you are local to the Preston / Lancashire area then please get in touch. You can apply directly by sending your CV through to my email - ( tom . craig @ nextech - group . co . uk )