Service Desk Manager

Job Title: Service Desk Manager

Location: London Road, Reading Berkshire, RG1 5AN

Shift Pattern: Monday- Friday 8am-5pm (37.5 hours a week)

Trust Location: Royal Berkshire NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Royal Berkshire NHS Foundation Trust is the place for you.

About the Trust

Royal Berkshire NHS Foundation Trust is one of the largest general hospital foundation trusts in the country. We provide acute medical and surgical services to Reading, Wokingham and West Berkshire and specialist services such as cancer, dialysis, and eye surgery to a wider population across Berkshire and its borders.

The Trust is made up of 7 locations with the Royal Berkshire Hospital being the main site.

What you'll be responsible for:

• Manage the Estates Maintenance Service Desk
• Promote and exemplify the highest standards of customer care and monitor the quality of service provided to customers and clients by conducting daily monitoring / audits of the Service Desk, monitoring KPIs.
• Ensuring there are systems in place for customers to notify of new issues and any quality failings.
• Manage complaints and service-related escalations arising from reactive and planned works, maintain and monitor a log of these, and report at weekly estates/project meetings
• Ensure all necessary training requirements for the Service Desk Operatives are captured and delivered in a timely manner. The post holder may be required to deliver some of this training themselves.
• Arrange (or support the arrangement of) access and liaise with customers, and service providers via the telephone, radio, email and in person.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Excellent communication skills- both verbal and written
• Microsoft office skills- Outlook, Word, and Excel
• Ability to meet deadlines and work under pressure
• Previous NHS experience
• Previous admin experinece

This role may require you to show evidence of education to Degree level or at least 2 years administration experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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