Service Desk Manager

Service Desk Manager required. Our client is a leading dealer and plant hire specialist in industrial machinery and parts. Renowned for delivering top-notch service, they take pride in our diverse product range and commitment to exceeding customer expectations.
Position Overview:
They are currently seeking a dedicated and experienced Service Desk Manager to lead their Service Desk. The successful candidate will play a pivotal role in managing a team of 4-5 individuals, overseeing engineers, parts staff, and customer service representatives. If you are a proactive leader with excellent organisational and communication skills, we invite you to apply for this exciting opportunity.
Key Responsibilities:
Lead, mentor, and manage a Service Desk team, ensuring optimal performance and collaboration.Oversee the planning and booking of jobs, ensuring efficient allocation of work to engineers and parts staff.Coordinate with team members to ensure timely completion of tasks and projects.Address customer inquiries and concerns, ensuring prompt and effective resolution.Develop and implement effective scheduling procedures for Service Desk operations.Allocate resources and personnel based on job requirements and priorities.Manage inventory and stock levels for parts.Collaborate with suppliers to ensure timely availability of required parts.Generate reports on Service Desk performance and key metrics.Maintain accurate documentation related to service requests, work orders, and customer interactions.
Requirements
Proven experience in a managerial role within a Service Desk environment.Strong leadership and team management skills.Based within a commutable distance of Holyport, Maidenhead.Excellent organisational and problem-solving abilities.Effective communication and interpersonal skills.Familiarity with service management software and tools.Ability to work in a fast-paced and dynamic environment.
Remuneration
38,000 - 42,000 per annumMonday - Friday, 07:00 - 17:0028 days holiday, including bank holidays.Pension scheme
Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.