Service Desk Team Leader

Service Desk Team Lead 
Hybrid role travel to Southampton is required when needed.
Are you an accomplished IT Service Desk professional who has a love for customer service and technology and wants to mentor a team of Service Desk/Help Desk professionals?
 Do you perform best in a fast-paced, dynamic atmosphere where you can show off your people and technical skills?
My customer is a quickly expanding SME that provides the public sector with cloud and cyber services and is looking for a talented Service Desk / Help Desk professional to join the team as a Service Desk Team Lead, overseeing and developing our small but growing Service Desk/ Help Desk team. Due to the nature of the work, this role will require current and active SC clearance.
 
Key responsibilities:

• Overseeing daily operations,
• Ensuring efficient support delivery,
• Setting performance goals,
• Handling complex inquiries, and
• Coordinating with other departments.

 
To thrive in this role, you'll need:

• A minimum of 2 years of IT team lead experience
• SC Clearance (maintainable as a condition of employment)
• A full driving license
• ITIL v4 Certification or experience within an ITIL Framework
• Proficiency in Microsoft Windows, Office, Office365, and Server Support
• Some experience with functional scripting (e.g., PowerShell)

 
Why this particular role?  You'll work with a welcoming, encouraging group of people committed to providing top-notch services and solutions. We provide a cooperative work atmosphere, chances for professional advancement, and the ability to have a significant influence on the cybersecurity industry.