Service Desk Team Leader

Job title - Service Desk Team-Leader

Location - Halstead

Salary - GBP35,000 - GBP40,000

This is an exciting new opportunity for a Service Desk Team-Leader, guiding a team of 5 IT technicians in delivering top-notch IT support.

Key Responsibilities:

1. Lead and Inspire: Manage the Service Desk and ensure alignment with our goals.
2. Hands-On Involvement: Oversee 1st line support, mentoring a 1st Line apprentice.
3. Customer Interaction: Answer calls, log tickets, and help to resolve helpdesk issues (1st-3rd Line).
4. System Monitoring: Ensure Servers and systems are operational through daily RMM system checks.
5. Ticket Management: Allocate tasks to onsite technicians, ensuring high customer service standards.
6. Quality Assurance: Review post-visit reports, maintaining service standards.
7. Customer Relations: Resolve ongoing tickets and conduct monthly support calls.
8. Team Coordination: Manage scheduled IT visits, ensuring punctuality and proper documentation.
9. Training and Development: Identify and organize training for IT technicians.
10. Communication and Collaboration: Collaborate on hardware requirements and other issues.

If you would like to know more about this exciting opportunity please hit apply and give us a call.