Address
Form of work
SalaryRecruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers.
Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm.
Job role
- Answering customer queries via email, phone and live chat, while adhering to the businesses KPI’s and providing an excellent service.
- Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
- Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
- Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information.
- Checking product availability and recognising if there is potential for more stock to be made available.
- Handling complaints or escalating them to the relevant teams where necessary.
- Liaising with couriers for delivery disputes.
- Highlighting website issues to the relevant teams.
- Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)
Experience and skills
- Experience working in a customer service role.
- Strong communication skills
- Excellent IT skills (including Microsoft office)
- Keen eye for detail
- Pro-activeness
- Administrative skills (preferred)
- Knowledge of E-commerce (preferred)
