Service Engineer

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership in the UK and Ireland, your role Hose Engineer will be providing a quick site-based response for hose making and replacement services to commercial and industrial customers.
You will produce a certified clean Caterpillar hose, providing hose and coupling knowledge support to service, parts and customer operations and follow Caterpillar HIS (Hydraulic information system) for hose builds. Job Description:

As a Finning Engineer you will receive:

• Salary - £ 33,9
• Commission - up to £15,000 per annum
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone, van
• Industry leading CAT product training
• Overtime
  

This is a field based role so you will be based from home

Major Job Functions

• Indicate the approximate % of time dedicated to each 4 or 5 major functions
• Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress - Manufacture hose assemblies to meet customer needs both Internal/External
• Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay.
• Seek to develop increased business for FHS through good customer relations and the ongoing awareness and feedback of competitive activities and opportunities in the territory.
• Manage work order to ensure timely invoicing, including managing costs

Specific Skills

• Good project management and planning/organisation skills
• Excellent influencing and networking skills
• Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
• Ability to interpret large amounts of data and information to support planning and decisions

Knowledge

• Deep understanding of the use of general service manuals and computerised Service Information System (SIS) and Hydraulic Information System (HIS) from the OEM
• Practical knowledge of tooling and specialized equipment to conduct repairs and assembly of hydraulic hoses.
• Hydraulic and/or mechanical fitting knowledge
• The use of specialist hose cutting and crimp tooling.

Education and Experience

• Min 3yrs Engineering or Service experience preferably in the hydraulic hose industry
• Customer facing experience
• H&S Awareness

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.