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Form of work
SalaryNew Service Transition To be responsible for negotiating, developing, and managing IT Service requirements, agreements, plans and procedures for new IT Services. Planning, negotiating, and agreeing the activities, resources and action plans with IT Service suppliers and users well in advance of new IT services going live, to ensure that all processes, IT systems and people are in place to allow the IT Service to be managed. Service Governance and Service Level Management Be the primary cross-organisational link between the owners, users and suppliers of specified national IT Services. Plan and arrange Service Management Boards including their risks, issues and action plans, ensuring that outstanding items are prioritised, monitored and progressed to conclusion within agreed time scales. To manage, evaluate and report on the quality of these IT Services through defining, agreeing, and monitoring Key Performance Indicators (KPIs). Contributing to the development and implementation of policies, processes, procedures and reporting across multiple organisations for IT Services. Responsible for developing and implementing Continuous Service Improvement Plans for IT Services. Additional Responsibilities The post holder will be responsible for providing appropriate work-based training and coaching to team members.
