Address
Form of work
SalaryService Manager
Location: Leatherhead, Surrey (Hybrid)
Salary: Circa £28k + Excellent Benefits
Working Hours: 35 hours per week
The Client:
Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.
The Role:
As a Service Manager, you will report to the Senior Service Manager, overseeing a team of care workers, and ensuring adherence to high standards and regulatory requirements.
Responsibilities:
- Lead and guide Care Support Workers (CSWs) / Care Support Assistants (CSAs) through supervisions and staff meetings.
- Act as the first-tier support for out-of-hours assistance to care workers.
- Efficiently roster resource hours within the sector, maximising utilisation.
- Address HR / Employee Relations concerns, following organisational fact-finding processes.
- Monitor and manage sickness, ensuring timely return-to-work documentation.
- Drive recruitment and interviews for CSWs / CSAs in the allocated sector.
- Respond effectively to client / carer inquiries, maintaining clear record-keeping.
- Lead inductions for new CSWs / CSAs and perform 70% reviews of service provision.
- Provide direct support for client visits at short notice.
- Maintain proactive management of CSW / CSA profiles on the HR system.
- Submit clear sector performance reports to Senior Service Manager weekly.
- Monitor and direct the quality of reports from care workers through spot checks.
- Evaluate client support documents adhering to sector-specific company procedures.
Requirements:
Essential:
- Previously worked as a Service Manager or in a similar role.
- Previous line management experience, ideally in a care setting.
- Possess Care Certificate and knowledge of CQC regulations & Health Care Act.
- Strong understanding of (unpaid) carer needs.
- Comprehensive knowledge of Care Act 2014 and Mental Capacity Act 2005.
- Valid UK driving licence with a roadworthy car.
Desirable:
- Previous experience with Learning Disabilities, Autism, and Dementia strategies.
- Possess management experience in multi- disciplinary team.
- NVQ Level 3 in Health and Social Care.
- Background in writing audit risk assessments and care plans.
Benefits:
- Competitive salary
- Pension scheme
- Life assurance
- Overtime availability
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
