Service Manager

Community Service Co-Ordinator

Location: Wolverhampton

Pay: £15.00 per hour

Must hold a full UK Driving Licence

Komplex Community are now hiring for a service co-ordinator in the Wolverhampton area to provide leadership within the clients home, ensuring that the delivery of care is of high-quality.

This client is a male in his 30's who has 2:1 staffing 24hours a day, he can have challenging behavior and can suffer from seziure's.

The Service Coordinator is responsible for the care delivered, demonstrating critical thinking and skills in the management of clients. You will work collaboratively with the team to meet the needs of clients, supporting the delivery of policy and procedures, leading, coaching and mentoring a small team.

Main Duties included in this role:

• Supervise and manage a small team, Seniors and Support Workers, providing supervision, role development and support. Carry out performance reviews as and when required.
• Undertake return to work interviews with staff following periods of sickness.
• Convene, chair and minute staff meetings for each client staff group.
• Work with the Komplex Nurses and contribute to the identification of training needs for all levels of staff and ensure training reflects developments in the area of care delivery and management.
• Monitor staffing levels in each client package, requesting recruitment intervention as necessary.
• Ensuring all shifts are covered in allocated packages, maintaining full responsibility for the safe coverage of care by appropriately skilled staff.

Specifications we are looking for:

• Ability to drive, have the use of your own vehicle and flexible to travel
• Proven track record of working in a regulated care environment
• Experience of supporting clients with mental health difficulties
• Experience of providing care and support for clients with behaviour that can challenge
• NVQ/QCF Level 3 in care
• Understanding and knowledge of relevant legislation (e.g. CQC fundamental standards, health and safety)
• Excellent communication
• Competent in basic IT
• Commitment to providing and maintaining high standards of care and support
• Enthusiastic and positive

What’s in it for you?

We value all our staff, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Free enhanced DBS.
• Pension scheme.
• Death in service.
• Comprehensive induction course at our head office in Shropshire.
• Paid induction training programme (On completion of your first shift).
• Employee benefits with access to cash back, discounts and rewards across great brands and holidays.
• Well-being portal - health advice and 10 sessions of private counselling.
• Continuous professional development
• QCF/NVQ qualifications available after probation.

Who Are Komplex Community?

Komplex Community stands out because of its commitment to supported living, specifically its commitment to ensuring that the needs of individuals can be met in a way that benefits everyone. Through providing a safe, secure- and high-quality care service to individuals and the wide provision of care outside of acute settings.

This post is subject to satisfactory Full Enhanced disclosure and reference checks.

UK driving licence is essential for this position.

Contact information

Connor Lane